General Return Policy

We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a flexible return policy:

1. Eligibility for Returns:

   • Items must be returned within 30 days of the purchase date.

   • Items must be undamaged and unused.

   • Accessories must be included.

2. Free Returns:

   • For most items, we offer free returns within the 30-day return window. Simply start a return here.

   • Contact us here: Customersupport@brilliest.com

Plant Return Policy

We understand that sometimes plants may not meet your expectations. However, due to the nature of plants, we have a slightly different return policy:

1. Eligibility for Plant Returns:

   • Plants must be returned within 30 days of the purchase date.

   • Plants can not be ripped, destroyed.

2. Return Fee:

   • A $3 processing fee will be charged for all plant returns to cover the cost of handling and restocking.

3. Return Process:

   • Contact our customer service team to initiate a plant return.

   • A prepaid return shipping label will be provided, and the $3 fee will be deducted from your refund.

How to Initiate a Return

1. Contact our customer service team via email to request a return.

2. Provide your order number and details about the item(s) you wish to return.

3. Follow the instructions provided by our team to ship the item(s) back to us.

Refunds

• Once your return is received and inspected, we will process your refund.

• Refunds will be issued to the original payment method within 5-7 business days.

• For plant returns, the $3 processing fee will be deducted from the refund amount.

We value your business and aim to provide a hassle-free return experience. If you have any questions or need assistance, please do not hesitate to contact our customer service team. Thank you for shopping with us!